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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Why outsourcing

Services | Consulting | Outsourcing | Development | Knowledge Management

In today’s business climate, running a call center is a daunting task. With equipment costs spiraling out of control, recruiting problems and ever-changing technology issues. Call center outsourcing provides many companies their best opportunity for success.

At Inactu, we mitigate those burdens and risks allowing you time to focus on your core business. Inactu is equipped to handle your entire your call center outsourcing needs by providing you with a superior consulting and management team.

We begin by determining your unique project needs and develop a comprehensive plan that fits your business model. We continue the process with a step-by-step implementation plan and oversee the project until you have achieved the results you anticipated. You will be able to benefit from our experience, industry knowledge, and ability to quickly and efficiently generate results.

You should be able to achieve the following advantages by outsourcing work to a competent third party company:

  • Reduced cost and increased value
  • Reduction in risk
  • Overflow and 7x24 capabilities
  • Business continuation and disaster recovery
  • Value added services
  • Enhanced and new technical offerings
  • Improved customer satisfaction
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