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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Technical support

Services | Consulting | Outsourcing | Development | Knowledge Management

Please be aware that there are many services a call center can perform in the technical support arena. This listing is intended as a summary of services performed and with which we can assist you.

Technical support

  • Category management
  • Channel / service provider support
  • "Contact us" support
  • E-mail / chat support
  • Employee helpdesk
  • Escalation support
  • Hardware / network / software / web troubleshooting
  • Knowledge base / web content creation
  • Remote control
  • Web collaboration
  • Software / hardware upgrades
  • Tier 1, 2 & 3 support
  • Web-based portal support

Customer service

  • Account inquiries / maintenance / verification
  • Account triage processing
  • Return Merchandise Authorization (RMA)
  • General information
  • Credit card processing
  • Name / address changes
  • Product inventory checks
  • Order processing
  • Product registration
  • Repair / service / RMA tracking
  • Warranty service

Revenue generation

  • Fee-based support programs
  • Inbound / outbound sales
  • Lead generation
  • Pre & post sales
  • Up sell / cross sell
  • Welcome campaigns
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