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Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Multi-channel

Services | Consulting | Outsourcing | Development | Knowledge Management

Customers are more demanding requiring companies to support them in many different methods. Following are the mediums that with which we can assist you.

Communication channels

  • Voice (in and outbound)
  • Email (in and outbound)
  • On-line chat
  • Web collaboration
  • Remote control
  • Interactive Voice Response (IVR)
  • Advance Speech Recognition (ASR)
  • Knowledge management
  • Web based self help
  • Self healing
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