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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
IT & systems

Services | Consulting | Outsourcing | Development | Knowledge Management

With any call center program, there are numerous IT components that need to be considered. Following is a list of the items with which we can assist you.

Infrastructure

  • Network design & architecture
  • Bandwidth provisioning
  • Carrier and route selection
  • Call routing
  • Interactive Voice Response (IVR)
  • Advanced Speech Recognition (ASR)
  • Security & data segregation
  • Automated dialers
  • Agent desktops
  • Disaster Avoidance and Recovery Plans (DARP)
  • Business continuation plans

Application & systems

  • CRM & call tracking system
  • E-mail management system
  • Chat system
  • Web collaboration
  • Real-time reporting
  • Data warehouse
  • Business intelligence
  • Workforce scheduling
  • Web portals
  • Knowledge management systems
  • Self help systems
  • Proprietary systems
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