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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Helpdesk support

Services | Consulting | Outsourcing | Development | Knowledge Management

There are numerous services a corporate helpdesk can perform. This listing is intended as a summary of services performed and with which we can assist you.

Helpdesk support

  • Voice / E-mail / Chat Support
  • Desk side support
  • Technical administration support
  • Change management
  • Employee helpdesk
  • Profile changes
  • Order processing
  • Access & password reset
  • Security access
  • Escalation
  • Hardware / network / software / web troubleshooting
  • Local and network printers
  • PDA & wireless
  • Remote office access
  • Off-the-shelf software support
  • Proprietary software support
  • Knowledge base / web content creation
  • Remote control web collaboration
  • Software / hardware upgrades
  • Tier 1, 2 & 3 support
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