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Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Development

Services | Consulting | Outsourcing | Development | Knowledge Management

We provide application / software development and customization services for projects in-and-around the call center business.

Projects

The types of projects and engagements we pursue are:

  • CRM and call tracking systems
  • Knowledge management systems
  • eLearning systems
  • Web portals
  • Self-help portals
  • Quality assurance systems
  • Training & eLearning systems
  • Reporting systems
  • Custom engagements

Development services

Following are the types of development services we can provide.  We encourage our clients to use us for turnkey engagements as we are experienced in managing development engagements from start to finish.

  • Business analysis
  • Requirements gathering
  • Design & architecture
  • Documentation (all facets)
  • Project management
  • Customization
  • Development
  • Quality assurance & testing
  • Deployment
  • Support

Development environments

There are many different development tools and environments available.  Inactu is primarily a Microsoft shop with the following skills:

  • Microsoft SQL Server 2000 and 2005
  • Microsoft SQL Server 2000 and 2005 Reporting Services
  • Microsoft .NET, including ASP.NET, VB.NET and C#
  • Macromedia Flash (ActionScript)
  • Other web technologies, including; HTML, ASP, AJAX, JavaScript.
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