Main menu
Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Customer service

Services | Consulting | Outsourcing | Development | Knowledge Management

There are many services a call center can perform in the Customer Service arena. This listing is intended as a summary of services performed within a Customer Service program and with which we can assist you.

Customer service

  • Account inquiries / maintenance / verification
  • Billing plans
  • General information
  • Inbound transfers
  • Information requests
  • Procedures & policy information
  • Product inventory checks
  • Product pre-sales
  • Repair tracking
  • Store / product locators

Customer relations

  • Complaint management
  • Rain checks
  • Resolution management
  • Resolution of fulfillment issues
  • Resolution of rebate and special offer issues
  • Win-back

Technical support

  • Employee helpdesk
  • Escalation desks
  • Level 1, 2 & 3 support
  • Ticket / case management
  • Complaint management

Revenue generation

  • Customer retention programs
  • Inbound / outbound sales
  • List cleansing
  • Loyalty programs
  • Up sell / cross sell
  • Warranty management
  • Welcome campaigns
Home | Services | Resources | About Us | Contact
Federer's faves range from the rolex replica sale and also the Sky-Dweller. Among the additional men to watch with regard to only at that year's event is actually replica watches sale who's opting for their second US Open up name. The actual Serbian participant offers teamed upward along with Seiko to style the type of cartier replica sale which will advantage their altruistic basis therefore it's no real surprise which Djokovic may be observed wearing a restricted release replica watches sale voltaic Chronograph. Rafael Nadel hasn't experienced an excellent 12 months however he's as well great in order to depend away. Nadel includes a operating romantic relationship using the luxe rolex replica sale, that has created a number of items simply for him or her. 1 preferred may be the rolex replica, obviously. Cartier is actually launching the actual discharge associated with 2 classics rejuvenated inside a dark rolex replica sale. Not really the very first items in the manufacturer carried out inside a co2 layer, the actual Cartier Santos 100 Co2 and also the fake rolex sale support the brand's storied history and will be offering purchasers the blacked-out item.