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Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
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Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Consulting

Services | Consulting | Outsourcing | Development | Knowledge Management

We provide consulting, analysis, implementation and management services for all aspects of your call center program.

  • Business analysis
  • Call center program audit
  • Call flow and operations
  • Business process analysis
  • IT and systems review
  • Outsourcing feasibility study
  • Budget & ROI calculation
  • RFI / RFP development
  • RFP solicitation
  • Strategic plan development
  • Statement of work development
  • Contract development
  • Vendor evaluation and selection
  • Contract negotiation
  • Project & implementation management
  • Agent screening, selection & hiring
  • Training development
  • Agent training
  • Report & KPI development
  • Quality assurance
  • Customer satisfaction
  • Management metrics & reporting
  • KPI metrics & reporting
  • Project management
  • Implementation management
  • Account management
  • Program management

Inactu can assist you with all aspects of this process for technical support, customer care, helpdesk, etc. programs.

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