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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Business Process Outsourcing (BPO)

Services | Consulting | Outsourcing | Development | Knowledge Management

Back office functionality is becoming an increasingly larger component of outsourcing projects. Following is a brief overview of the type of Business Process Outsourcing (BPO) activities we can assist you in.

Back office

  • Database cleansing
  • Warranty management
  • Order management
  • Returned checks
  • Credit balance refunds
  • Surveys management
  • Human resources
  • Quality assurance
  • Web programming
  • Software development

Account management

  • Account closure
  • Account triage processing
  • Renewals
  • Collections
  • Skip tracing
  • Claims reporting
  • Product trades
  • Account consolidations
  • Statement inquiries / copies
  • Revoked accounts
  • Membership & affinity programs
  • Data mining & analysis
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