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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
Services

Services | Consulting | Outsourcing | Development | Knowledge Management

We will help you with all aspects of your call center or outsourcing program by providing valuable consulting services, including:

Outsourcing a customer care program can be intimidating. We will help you prepare for outsourcing and take your program out to bid so as to achieve the best possible solution at a competitive price.

We can help with implementing and managing programs in the US, Canada, Latin America, Asia (including India, Philippines, China, etc) as well as in Europe. We can also help take you to the newest call center location - South Africa.

W bring valuable adjunct services to call center engagements that including:

We work within the following market segments:

  • Technology
  • Consumer goods
  • Financial services
  • Telecommunications
  • Manufacturing and diversified industries
  • Enterprise helpdesk
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