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Highlighted services
Application development
Inactu can perform application development and customization for your call center integration and software development projects.  This includes; design, development, quality assurance, deployment and project management.
Knowledge management
We provide a host of services around making your call center more productive by developing, maintaining and using in-house and third party knowledge.  This includes; knowledge creation, life-cycle maintenance and delivery to agents and end-users.
Offshore outsourcing
Our company provides assistance with a variety of components that comprise the life cycle of an outsourcing project, including:  analysis, design, implementation, transition and management.
Featured offshore location
Cape Town South AfricaConsider South Africa as an offshore location for your customer care program.
About us

About us | Our team

We are a team of call center specialists that have the experience and skill to assist you with all aspects of call center engagements, including:

  • Consulting - so as to improve call center operations and better manage cost, attrition, customer satisfaction, etc.
  • Outsourcing - regardless of whether it is onshore, near-shore or offshore.
  • Application development - help you implement technology related solutions within your call center environment.
  • Knowledge management - deliver a solution to retain and distribute knowledge amongst your agents and end users.

Our team here at Inactu has years of experience working in business relationships, outsourcing management, software development and customization, knowledge management and call center program management. This is the knowledge we will share with you.

Our experienced consultants have designed and implemented projects and solutions in numerous vertical markets worldwide. Our experience and expertise is global in nature so we understand the cultural differences of implementing programs offshore.

TeamOur honest and open feedback, creative workshops, and innovative approaches to growing and evolving your business support our efforts to lower your costs, accelerate implementation time, provide additional value and help you build virtual global organizations independent of geographic and corporate boundaries.

What we can do for you

We provide project and resource specific services so you only hire the resources you need - when you need them.

FaceWe can provide a wide variety of services to assist you with a complete turnkey outsourcing solution - or a project specific service that will address a particular call center project need.

For a more detailed list of what we can do to assist you, please see the Services we can offer you, or click here to contact us.

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